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You might want to try this route if you’re experiencing poor battery life, erratic charging behavior, or issues with the charging case itself. In other jurisdictions like the EU and Australia, this warranty is extended to two years by law. In the US, Apple offers a limited warranty of one year.
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There are also third-party repair shops available to repair laptops and mobile phones, although it’s getting more difficult to find help from independent business owners during the coronavirus pandemic.If your AirPods are still under warranty and they develop a battery problem, Apple should replace them free of charge. Check to see if your local Office Depot or Staples are still open with any COVID-19 restrictions that might be in place for your area. Office Depot also provides computer and laptop repair services, as well as virus and malware removal, screen replacement and operating system recovery.
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Staples offers a range of repair services from phone repair to PC setup and virus removal. Apple also offers an Independent Repair Provider Program for independent shops to provide out-of-warranty repair service for its devices.
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To do this, download and install the Apple Support app on your iPhone or iPad and follow the steps in the article “ How to use the Apple Support app to resolve technical problems.” Alternatively, you can use Apple’s Support website on a computer. With the Geek Squad unavailable to help, small business owners and anyone else who needs a repair on a laptop, mobile device or other electronic item, have other options available.Īll Apple stores outside of greater China are closed, but if your iPhone, MacBook Air or other Apple device has problems, but you’re not sure it needs to be physically repaired, you can speak or chat with an Apple rep to diagnose the issue. Where to go for computer, laptop and phone repairs This can be a problem for anyone who needs Geek Squad help, whether they have a warranty on their Best Buy products or if they have a Total Tech Support annual membership.
If you are able wait for support, it will allow us to assist the most urgent needs.” We ask that you seek support only when you have lost the ability to use your device. Due to these changes, not all services will be available. Our Geek Squad Agents on the phone and online are an established team of experts that can provide you with support. Only employees will be allowed in the store, but we are determined to serve you as fully as we can.” Mobility must-readsĬES: 5 standout laptops for business usersĪndroid's future: 11 predictions for 2022ģ Apple predictions for business pros in 2022Ħ easy tips for cleaning up your inbox (TechRepublic Premium)įor Geek Squad, the website states, “We are no longer repairing products in the store so we can support the necessary social distancing guidelines. This service also extends to returns and exchanges, the period for which has been extended on most products so that you have more time. If, for any reason, you didn’t order the product in advance and the product is in stock in the store, one of our employees will be more than happy to go get it in the store and sell it to you while you remain in your car. Rather than ask you to come into our stores, any items you order on or the Best Buy app will be delivered to your car curbside. SEE: Coronavirus: Critical IT policies and tools every business needs (TechRepublic Premium)Īn email sent on March 21 from Best Buy said, “Beginning Sunday, March 22, we will offer contactless curbside service at all locations across the country where state or local laws allow. Customers can opt for telephone service or mail-in service only. On Sunday, due to the coronavirus pandemic, Best Buy began offering only offer curbside pickup for sales, and Geek Squad is no longer accepting new appointments for service. Individuals, small businesses, or even telecommuting enterprise workers who regularly use Geek Squad to fix their broken laptops or phones will no longer be able to visit their local Best Buy store for service. Here's where to go for repair help with the Geek Squad unavailable for face-to-face appointments. How to repair your laptop as Best Buy’s Geek Squad shifts to remote serviceĬoronavirus has impacted Best Buy, with the retailer opting for contactless curbside pickup for sales.